Rigel Voice

Everything you wanted to know about VoIP

Thursday, April 7th, 2016  /  SIP Trunking,voip


Voice over Internet Protocol (VoIP) is a fairly new technology. It is also known as Voice Over Broadband; Internet Telephony; IP Telephony; and Broadband Phone. Technology advancements is bringing bundle of innovations to communication industry. Innovations from e-mail to instant messenger and now VoIP has changed the way one communicates with other.

VoIP is simply the transmission of voice “data packets” from one IP address to other. Reaching 20 years milestone in 2015, VoIP has revolutionized the way enterprises communicate. A VoIP solution for enterprises involve two components: The phone system and the service. They are generally purchased together as a service in order to avoid integration issues.

Numerous factors should be considered when an enterprise migrates to VoIP solution. It is not restricted to the desk phone and can take several configurations. Legacy telephony was quite straightforward since it ran on a dedicated voice network, while VoIP supports connections to a variety of technologies through internet.

Some of the factors to consider are following:

1) Surrounding Circumstances:

It is important for a company to understand if it is a forced, planned, organized, or abrupt challenge. In case of a planned move, taking VoIP systems is the best decision for an enterprise w.r.t business continuity, especially if the solutions are up-to-date. VoIP’s scalability allows easy integration into existing IP telephony environments. In case of a sudden or ill-planned move by an organization, gathering the different elements of VoIP systems and then re-establishing them could result in extended downtime and disruption to business operations.

2) Company’s environment:

Company’s environment plays an important role before taking the plunge on VoIP solutions. If the IP telephony habitat will be similar, taking VoIP with the business is common sense, especially if the move is from one single-site operation to another. For scaling-down, the only change required is in terms of hardware and devices. The major issue lies for enterprises with numerous branches as multiple branches increases complexity of telephony requirements. Recent trend is switching to cloud-based VoIP solutions which paves the way for incorporating unified communication capabilities.

3) Regular Assessments:

An enterprise needs to keep assessing VoIP phone systems and their value, along with communication needs in order to gauge how current solutions are supporting their demands. Most systems do not last more than three to five years before needing upgrades. If the current is relatively new and can support business needs, then the wise decision is to keep the current VoIP solution.

4) Vendors:

If businesses decide to move, their current VoIP vendor will likely offer deals, additional features or next generation solutions in hopes of keeping them on card. By making a move known, organizations will attract new vendors trying to win over their business, providing an opportunity to explore the market for the latest and most cost-effective technology.

VoIP has emerged as the new standard for enterprise communication, and Rigel Voice offers the gateways to ensure uninterrupted and reliable integration of IP-based communication regardless of an enterprise’s size or its current telecommunications environment. Connect with Rigel Voice at to know more.

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